Return & Refund Policy (Retail Customers)

Thank you for shopping with us! We’re committed to providing
high-quality products and excellent service. Please review the following
policy regarding returns, refunds, and order issues for online retail
customers.

1. Return Eligibility
Due to the nature of food products, we can only accept returns or issue
refunds under the following conditions:

* You received the wrong item.

* An item was damaged, expired, or spoiled upon delivery.

* Your order was incomplete (missing items).

* All issues must be reported within 48 hours of delivery. We are unable
to process claims made after this period.

2. Non-Returnable Items
We cannot accept returns or issue refunds for:

Perishable goods reported after 48 hours

Items that have been opened, used, or not in their original condition

Items ordered in error by the customer

Clearance or final sale items

3. Reporting an Issue
To report a return or refund request, please contact us via:

Email: Payments@pattyafoods.com

Phone: 6472956836

Please include the following:

Your order number

A brief description of the issue

Photos of the item(s) in question (if applicable)

4. Refunds
If your claim is approved, we will issue a refund to your original
payment method.
Refunds typically process within 5–7 business days.

In some cases, we may offer store credit instead of a refund.

5. Delivery Problems
If your order was marked as delivered but you did not receive it:

Contact us within 24 hours of the delivery notification.

We will investigate and help resolve the issue.

6. Exchanges
We do not offer exchanges at this time. If you need a different item,
please place a new order.

We appreciate your business and are here to help if anything goes wrong.
Thank you for choosing us for your grocery needs!